"I'm a tenant"

Use our online portal: Tapi. Emergency repairs should be reported immediately by phone, while minor issues can be logged online.

Regularly clean and ventilate your home, avoid overloading electrical outlets, and report any water leaks or unusual noises immediately to prevent damage.

Responsibilities vary by property and are usually specified in your tenancy agreement. Tenants are often responsible for routine lawn mowing and light garden upkeep, while landlord handle major landscaping.

For immediate attention to any urgent or potentially hazardous issues at the property, such as exposed wiring or a burst hot water cylinder, follow these steps: Electrical Concerns Shut off the main power supply right away. Water Leaks Turn off the water supply at the primary shut-off valve. Contacting Your Property Manager First, try to reach your Property Manager for urgent repairs. If you are unable to connect with them after hours, you may directly contact an emergency contractor. Understanding Urgent Repairs The Residential Tenancy Act identifies urgent repairs as the breakdown of essential services like water, electricity, heating, or hot water systems, as well as any damage that renders the property unsafe or unsecured. Important Note If a repair does not qualify as an emergency, you may be liable for the repair costs. Emergency repairs are defined as those that create a significant risk of injury or make the property insecure or unsafe.